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get inTouchThe inTouch system from Dotcomments harnesses the power of software and communication
technology to enable you to enhance your connection to your customers and team members. Our inTouch system is
far superior to traditional customer-satisfaction surveys because it provides accurate information directly
from the consumer at the point of service.
Customers prefer the inTouch system because it elicits responses from them immediately, after they have
finished interacting with your service representatives, front-office personnel, tellers or wait staff. In
other words, while the experience is still fresh in their minds and they can recall the smallest detail. Our
survey method is easy to use, non-disruptive and pleasant. It tells customers that their opinions are
important to your company.
Customers actually prefer our method of conducting surveys to more traditional methods like telephone
surveys conducted long after the consumer experience or call-in surveys that produce few responses. In a
recent survey, we sampled more than 2,000 Midwestern residents and asked which survey method they preferred.
A total of 87% rated our methodology a 9 or 10 (on a scale of 10) compared with other survey methods.
Other features also distinguish us from traditional survey takers, including:
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the ability to tailor questionnaire content to your company and your needs
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simultaneous reporting of customer information from unlimited locations
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the ability for you to modify your reports while the system is active
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the need for no additional wireline equipment at your business
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branching logic within the questionnaire
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the ability to offer multi-lingual content on each questionnaire
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the ability to administer changes to the questionnaire remotely while the system is active
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competitive pricing
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absolute customer satisfaction
How it Works | Features | Pricing
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