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Hospitals and health care providers are locked in a daily struggle as they compete for patients while
striving to maintain a professional image as providers of care and comfort in their communities. To
complicate matters, the entire health care field is a heavily regulated environment where private insurance
and government programs are constantly altering the rules governing care and reimbursements.
As hospitals face rising demands and limited resources, keeping in touch with patients' needs becomes a
crucial factor. Health care organization must rely on patient evaluations to continually improve their
operating procedures as a means of staying strong and viable.
Challenge to Existing Methods
Hospitals and health care providers traditionally have used mail-in or telephone surveys to gather
feedback from patients. But these old-fashioned mechanisms are losing their effectiveness in today's changing
consumer environment. Consumers' lives are more hectic today than ever before and consumers have become
intolerant of unwanted intrusions on their time. As a result, response rates for mail surveys to their lowest
levels, and telephone response rates continue to fall as well as consumers employ screening devices to
minimize unwanted calls. Yet now more than ever, hospitals and medical care providers must be able to gather
information from patients if they are going to continually improve their health care services and maintain a
pattern of consistent growth.
The Dotcomments Solution
At Dotcomments, we recognize the pressures that are being exerted on medical facilities today and the
challenge of communicating effectively with patients, employees and other key constituents. Taking advantage
of modern Web-based technology, we've made it easier for respondents to provide the service-related
information you need - within the confines of current HIPAA requirements. Our technologically advanced survey
solutions provide you with real-time feedback and the assistance in identifying and responding to new trends
and issues.
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