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The inTouch system is a turnkey customer-feedback solution designed to provide you with valuable
information about your customers and their perceptions of your customer-service practices and standards at
the point of service. Unlike other customer-feedback methods, the inTouch system enables a manager to query
customers immediately after their contact with your employees, while the experience is still fresh in their
minds. The customer-survey process is pleasant, non-invasive and requires less than two minutes to complete.
In addition to providing real-time reports on the customer-service experience, the inTouch system offers
these important features:
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Branching or Conditional Logic
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Drop-down Boxes
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Associate Identification
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Real-time Survey Management
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How it Works | Features | Pricing
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