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Dotcomments is a technology-based relationship-management company that enables today's
businesses to maintain an ongoing, real-time dialogue with their customers, employees and other key
stakeholders. Using personal digital assistants (PDAs), the Internet and advanced call-center technology, we
develop creative communication programs that supply continuous, fresh and actionable information to our
client base. Our turnkey solutions are easy to use and can be customized to provide your company with
specific programs that will enable it to achieve its service-improvement and overall growth objectives.
We at Dotcomments believe that an important step in improving the customer experience is
to listen closely to the voice of your customers and to develop improvement plans based on their feedback.
Following this principle has paid dividends for us. Over the years, we have served Fortune 500 companies in
the financial services and health care industries, among others.
What We Do
The turnkey customer-evaluation systems we provide for our clients are designed to elicit service-oriented
information from their customers in real-time at the point of service. Our inTouch customer-feedback system
enables the businesses and industries we serve to listen to their customers and learn from them. Our
proprietary solutions range from general customer satisfaction to performance tracking - all with the single
goal of improving the customer-service experience and growing the client's business.
To see how the inTouch solution works, click here.
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