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Dotcomments offers a comprehensive suite of services that enables today's businesses to maintain an
ongoing dialogue with their customers. By combining personal digital assistants (PDAs) with the Internet and
advanced call center technology, Dotcomments provides advanced customer-survey methods that will help you to
meet your revenue goals and objectives. Studies show it's also the method of contact that customers actually
prefer. Our ability to integrate these communication channels has enabled us to develop a comprehensive
customer-feedback strategy that's just right for your business. Our innovative survey methods incorporate
on-site as well as off-site measurements.
On-Site Measurements
The inTouch system from Dotcomments is designed to provide you with accurate, real-time customer-survey
information gathered at the point of service. The system is flexible, anonymous and can be tailored to
deliver customer-service feedback at the associate level. The information we impart will enable you to track
the performance of each associate and to identify and correct issues before they grow into problems. Further,
we can lend our coaching assistance to support your customer-improvement efforts. To learn more, see how it
works.
Using the Internet, we have developed on-site measurements for performance tracking, associate behavior
and various internal uses that apply specifically to your business. The Internet channel also is used for
customer satisfaction and employee-satisfaction surveys.
Off-Site Measurements
Our advanced call center technology enables us to provide you with touch-tone survey capabilities. We
assign a toll-free number to your business and program our system to conduct surveys on that number that are
tailored exclusively to your company and your precise information needs. After your customers purchase goods
or services, they are invited to participate in a survey using the toll-free number or the Internet. They may
choose the channel that works best for them to respond to the survey. Dotcomments will provide you with
access to its Web-based reporting system to view your reports.
To view our pricing, click here.
InTouch
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