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Now that you have all the tools, you're ready to survey your customers. Using our proven methodology,
combined with your personal style, approach those customers who have just completed a transaction and invite
them to participate in a brief survey as you hand off the PDA. The handoff is an integral part of the survey
process. It gives you the opportunity to tell your customers that you're seeking to improve your customer
service and you value their opinions.
The survey takes less than two minutes to complete and enables participants to remain anonymous. When each
customer has completed the survey, take back the PDA, thank the person and select the next customer to
approach.
We will provide you with a simple but proven methodology for administering the survey to achieve an
adequate sampling.
Next.
Step 1 |
Step 2 | Step 3 |
Step 4 | Step 5
How it Works | Features | Pricing
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